Even if UPS cant do anything about your stolen package, there are a few things you can do to help prevent other packages from being stolen and even help remedy the current issue. 4 minute read. At the EXACT TIME he was there. Takes 2 to 3 days. Getting the orginal shipper to deal with UPS is the way to go. An insurance claim for the stolen item might also benefit from having a police record on hand. wow another naive one. Having a box taken from your front porch might seem like a personal attack since shipping services like UPS are a privilege that we take for granted in our daily lives. What Is Your Responsibility If Your UPS Package Is Stolen? If, however, you file a police report with your local police station, UPS will cooperate. Can You Sue A Police Officer For Political Discrimination. It is also possible to check the status of your claim online. I cannot understand how a company can survive with such horrible customer service. You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) UPS says they were delivered yesterday afternoon. Reach out to your local police department to notify them of the theft. Now UPS is telling me too bad, that theyre not responsible for the package not being delivered. 2023 Prevent Package Theft. Furthermore, keep in mind that lost and stolen packages are also treated differently. Be sure to check your InfoNotice carefully. If youre worried that your UPS package may have been stolen, or just want to know what recourse is available if your package is ever stolen, be sure to check out the rest of the article! I placed an order for an Apple Time Capsule on 3/20 on Ebay. (Updated for 2022), BoxLock Package Delivery Lock Review 2022. Im always researching, inspecting and informing myself on the newest porch lockers and other technology that can help stop package theft. If you have had a package stolen, you should file a police report. In addition to other delivery services, there are numerous other policies in place. He also has a map showing the package's last scan location was about 500 ft away from my residence! While there is still time for the package to arrive, keep an eye out for it at any possible delivery locations. You may get somewhere with UPS, but, the shipper will have better luck getting it looked into since they were the shipping customer. Recouping the loss of a stolen or lost UPS package isnt simple, no matter if youre the sender or the receiver. We blog about how to protect them using tools like porch cameras, parcel boxes, porch pirate bags, and more. Following the submission of supporting proof (such as receipts and confirmation emails), UPS normally requires 8 to 15 business days to process a claim. Paper trails can help the police arrest criminals in specific areas, as they can be traced back to a specific location. USPS is great. As stated above, you can expect UPS to reimburse you for the package contents and shipping or pay to replace the contents, whichever is cheaper. Consider the possibility that your shipper may be unable to give a cash refund, but may be able to send you a new item that is similar or identical to the one that was stolen. They concluded that the item was stolen after it was delivered and you should file a report with the police Unfortunately it also means they won't reimburse or resend the item. The full statement, which was posted on the UPS website, can be read [here]. Drove up and stopped between my house and my neighbor. You'd call the police and report it. I tell the seller all of this, and he is initially helpful, but then UPS denies the claim saying I had "leave the package" turned on and so I assume all responsibility after delivery. MCALLEN, Texas (Gray News) - Two UPS employees are accused of transporting cocaine inside packages. Can you PM me the tracking number? You can file a claim for goods lost or damaged up to a year after the stated delivery date by visiting the claims page here. Amazon provides content on this website. In order to ensure that stolen packages are not moved by the police, they are transported to the post office where packages are checked for stolen items at the post office. On 3/21, the seller shipped it via UPS. Amazon does not cover the majority of stolen packages, according to their guarantee. Once the report has been approved, a Phoenix Police Department report number will be emailed to you. You can file a claim for stolen or lost packages, starting 24 hours after the delivery day. All in all, UPS prefers to work with the shipper rather than the receiver. (Source: I have been selling on eBay for 19 years) There are a lot of reasons why you might want to learn about the types of insurance available in your area to your business. If this is an emergency or a crime is being committed, please contact 911. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); QuerySprout helps consumers answer their nagging queries about products, services, and companies. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To file a police report, you will need to provide information about what happened, when it occurred, and where it took place. This means that the second a package is delivered, UPS is no longer responsible for anything that happens to it. Your account hasnt been authenticated to us yet, so we cant allow the claims process to be started. You must fill out a Help Request form in order to contact your local post office if USPS packages are not delivered. Each year, Americans trust the U.S. Have the delivery delivered to an unusual or secure location at the request of the courier. When you file a police report, you will need to provide the police with as much information as possible about the stolen package. To file a police report, you will need to provide the following information: your name, address, and phone number; a description of the stolen package and its contents; the date and time the package was stolen; and the name of the delivery company. UPS for example is liable for lost or damaged packages up to $100. In 2022, what will happen if a UPS package is stolen? Unfortunately, if there aren't any witnesses and you don't have a doorbell camera or outdoor security camera, there probably isn't much the police can do. Review up to 270 days of your claims history. pyotrveliky. On Monday, Reggin helped unload approximately 5,500 packages at a company in Northeast Miami-Dade, the police said. Report the Missing UPS Package; UPS requires the shipper to report any lost packages. So, what happens when a UPS package is stolen, and what can you do about it? Submit a new claim using our secure application. As mentioned above, be sure to reach out to the retailer from whom you purchased the package. FedEx Package Stolen: What Do You Do Next? TikToker @aidanfull3r posted a clip where he claims that he witnessed all types of theft from fellow employees while working at UPS. Pedro Caudillo, 26 . ), Amazon Stolen Package Policy (what To Do, Reporting, Refunds + More), Does Sephora Refund Stolen Packages? Violence is defined as the use of force. A claim is only approved if the package was not delivered and can not be found or is too damaged to send to the recipient. Instead, contact the seller directly. UPS claims they delivered a package that I never received.The UPS website indicates that the package was left at my front porch. It means its not the responsibility of the customer to pay to have the package sent back. Its essential you quickly respond to such customer complaints to keep your businesss reputation on a good level. A UPS package is stolen and who is responsible for it? It generally means that the shipper provided best buy some sort of proof of delivery. If they have been delivered, UPS would not be responsible for the reimbursement. eBay owes you money, not UPS. If you ordered something from an American company and it is not delivered, you cannot file a missing package claim until 24 hours after it is supposed to be delivered. Shows me a form where I attest I never received it. If the package arrives damaged, contact UPS and the sender. The shop from where you purchased the bundle should be contacted as a last resort. Once you confirm what happened to the package, the company can then assess any opportunities for reimbursement or reshipment. Marques is also the head writer and founder of QuerySprout.com. So I go there, ask around, no one's seen the package or remembers it. Anything is possible, i personally dont care how good the benefits and money are people lose jobs all the time over less shit. But say youre correct and the driver didnt take the package, why wont UPS acknowledge that they delivered it to the incorrect address? I'm unsure of your question. If a package is lost before being delivered, the seller bears the responsibility. Is there anything I can do Other than keep trying to get UPS and the shipper to resolve the issue? (What To Know! Claims that are approved and issued payment paperwork typically take an additional 3 to 5 business days to process. - Caitlyn Johnson. Because your seller didnt take the shipment, you have nothing to gain by negatively harming their business. ARTICLE CONTINUES BELOW. Already did that, UPS told me I had to file a complaint with the shipper which i did, and the shipper said UPS said its not their problem. Your package may not have a tracking number if you did not receive one. by Former_Member. To learn what to do if packages are stolen, continue reading. Jennifer J Taylor . Our mission is helping you prevent package theft and keeping your hard-earned orders on your doorstep from the time they are delivered to the time you pick them up. At this point, it's time to file a USPS claim for your lost or stolen package. Posted on Jun 28, 2022. It has been discovered that locking delivery boxes are the most effective option. Final suggestion, when missing package happens call Apple immediately, then call police department file report, and wait ups contact you tell them it . Carriers (if you are the shipper) or Shippers (if you are the recipient) may refuse to refund you if you can demonstrate that no one showed up at your door. All in all, UPS prefers to work with the shipper rather than the receiver. Short, young thuggish guy with lots of tattoos. UPS does not provide reimbursement for a stolen shipment, as you may have deduced from the information provided. You can register a claim for stolen or lost packages 24 hours after the date of delivery. The delivery person was not at my house. I have another video of the driver passing the back of my home (a different street) @ 1024. (Must-know! Check with everyone who lives at your address and potentially with neighbors to see if your stolen package is just a case of miscommunication. In Texas, package thieves faced a 10-year prison sentence in 2019, and the fines for those convicted increased from $4,000 to $10,000. Sign into your UPS.com profile, provide us with the details and track the process as we put all hands on deck to investigate your claim to see how we can make things right. Postal Service with billions of letters and packages, and the vast majority of those arrive safely at their intended destinations. Talk to Your Credit Card Company. You can get a picture of the person or vehicle you suspect of stealing or delivering to your door by installing a camera there. The problem is, they delivered it at another building. All rights reserved. However, there are a few exceptions to this rule. He definitely didnt steal it. Proper protocol is they'll look at the GPS scans and they'll find that the package was scanned elsewhere. I have full time recording of all of this in 4K. Save my name, email, and website in this browser for the next time I comment. I have it all on 4K video that records full time. During the holiday season, package theft is on the rise. Thequickestway to receive payment for your claim is providing us with your bank account number and Bank Identification Code, Sort Code or Routing Number when filing your claim. You can also provide any surveillance footage you have of the theft. Use Security Camera Footage. Ask around about missing packages. The 4 Best Package Delivery Boxes to Buy in 2023, The 5 Best Package Delivery Boxes to Buy in 2022, The best selling package delivery boxes of 2022, The 5 Best Package Drop Boxes to Buy in 2022, The 3 Best Video Doorbells to Buy in 2018. I contacted UPS who initiated a trace and told me to file a police report, and I also contacted the seller, who told me to wait for the results of the trace. THE DRIVER NEVER APPROACHED MY HOUSE, yet his in-truck camera would show him exiting a second time, probably carrying my package but he concealed it as he exited truck and went by neighbors house out of view to remove the boxed item out of the UPS package. I'll look into it today. However, it is important to note that UPS will not file a police report on your behalf. Providing as many details as possible helps in expediting the process, as does photo documentation if yours is a damage claim. How To File Police Report For Stolen Package. 3. Review of Documents: In order to prove the value of the package contents that were lost or stolen, you will need to provide UPS with some information. Yet, my whole family was by the door (they heard nothing) and nothing shows on my security camera. In this case, you should first contact the shipper and let them know the package didnt arrive by or after the specified delivery time. If you cant find your package somewhere in your house, then its likely that it was stolen. You must first contact the shipper, who will then work with UPS to find, replace, or reimburse the lost or stolen contents. I watched one do it today. Unless you were getting some homelife or family time delivered, then possibly. In most cases, it takes an extra 3 to 5 business days to handle claims that have been authorized and provided payment documentation. When trying to seek a refund on a stolen product, you should always contact the seller who shipped the box first. Looking for something in particular? You aren't responsible for stolen, delivered packages. Another route that you can take is to file a claim directly with UPS here. They say that an ounce of prevention is worth a pound of cure. As you may have gathered from the above, UPS will not refund a stolen package. A recent study by Safewise found that a staggering 210 million packages vanished from porches across the US over the past 12 months. If you want to speak with a postal inspector, go to (877) 876-2455 (press 3). payment was not received. The Los Angeles Police Departments Community Online Reporting Service allows you to submit a police report online. But I filed a claim with UPS and they have to reimburse me even though I wont get my package until Tuesday. If it does not receive a refund or credit by the 15^th business day, the cardholder may submit a dispute request. As you look at the different types of insurance available, it is important that you understand what each one covers. Overall, the number of respondents who reported having a package stolen rose from 36% in 2019 to 43% in 2020. 1. Even if it seems dramatic, you have the option of reporting the incident to the authorities in your area. Contact the Courier Company. An 82-year-old man slipped past doormen in upscale buildings for years and stole . TalkRadioNews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, What Happens When Fedex Package Is Stolen? I would also take thw footage to the police and file a theft report. Call the Postal Inspectors at (877) 876-2455 (press 3). Here are a few reasons why you should notify the authorities if you suspect someone of stealing your packages: Package theft can also be prevented by taking precautionary steps like the following: You may also check out our blogs on mailing garments UPS, whether UPS delivers to my door, and if UPS delivers at night for further information. Check out our product reviews and ourTheft Prevention Guide! Guides, reviews, news, and coupons. More and more people are finding this an easy way to steal and right off your front porch! We aim to provide in-depth, well-researched, and accurate information in easy-to-follow guides and articles. Looks like the meanest UPS driver. damn near every other person between the ages of 15 and 45 is on drugs and stealing your shit and that is not an exaggeration. This can be done via the retailers website.. Most couriers default to no signature required on residential deliveries. If your package was delivered, yet stolen, UPS will take no responsibility. A claim can be made against UPS 24 hours after the specified delivery date has passed by visiting this claims website. UPS wouldnt just tell the shipper its not their problem, if they are telling you that then its probably a lie. You have the option of receiving a refund or replacement from the sender or delivery company. According to company spokesman Alex Roberton, a police report is required when an order may have been stolen. Contact the delivery carrier. Its up to you to find the package as soon as possible. Furthermore, an increasing number of people are reporting package thefts. Sometimes you just want to exact revenge on those annoying porch pirates. Instead, it will be sent back to the shipper. You will also need to identify any witnesses or suspects. A lost package may be redirected to the UPS Access Point where you can pick it up. You will need to indicate your status as a receiver, report a lost package, and include any documentation to support your claim. Request a refund from the seller. Now let's take a look at how to report a stolen package to the police. My library of free content is growing bigger by the day dive in and together we can defeat porch pirates. In the meantime, its a good idea to let your customer know you are working with UPS to locate the package. It can also help the police to catch the person who stole your package. If your package is lost, UPS will reimburse you, but if your package was stolen, UPS will not issue you a refund. If you prefer, you can also be sent a paper check, which may take up to 15 days to arrive. (Guide), Does Amazon Cover Stolen Packages? If this was done and the driver left it, then UPS is at fault. Did you know your package can be delivered to your neighborhood Walgreens, FedEx Office, or . Yes she was foolish to leave it out but she was trying to help. You may wonder do police investigate stolen packages. Aside from online police reporting, a number of police departments also offer convenient ways to file reports. Theres potential that the driver delivered to the wrong address, happens sometimes, usually corrected within a week. Another option is to reschedule the delivery for another time and leave instructions for the driver. In order to prove the value of your package, you will need to . Installing an outdoor camera can deter and arrest thieves. As a result, UPS is no longer liable for any damage to a box once it has been delivered. Indicate your relationship to the package. To avoid damages, check out a few basic tips we put together that can help get your package to its destination safe and sound. I'm Sterling. Contact the sender or retailer. Either the driver delivered it elsewhere or they stole it. Sometimes all you need to do is click this number or button, but other times, you . Reply. You are not required to be concerned if you are unsure whether or not something you ordered online has been delivered to you. Shipping services like UPS are a luxury that is ingrained in our everyday lives, and having a long-awaited package stolen off your porch can feel like a personal attack. Save my name, email, and website in this browser for the next time I comment. What Happens When a UPS Package Is Stolen In 2023. can u trace my stole packages ? The question right now is what do you do? Report It to FedEx, UPS or USPS. I called the seller and explained the situation and they reshipped the item to me. On Dec. 8, a 28-year-old man living in the 6600 block of Parkway Circle reported to police that on Dec. 5, a UPS package with two Michael Kors purses worth nearly a combined $300 was stolen off . But if you have footage from a video doorbell or other . Report the package theft to Amazon. Porch pirates stole my package and now Im on a mission to stop them from doing the same thing to you. Use a deadbolt lock on your front door. This is an unofficial community where people can discuss and ask questions regarding UPS related topics. You cannot file a claim for international purchased goods because they are difficult to claim. If you have doorbell camera footage, be sure to share it with . UPS Authorizes the Claim; If the package is not located, a Damage/Loss claim letter will be sent to you . UPS will look into whether the package was delivered, whether you signed for it, and whether youve given permission to leave packages by your front door without a signature. We suggest that you report this to the retailer and file a police report. Getting the orginal shipper to deal with UPS is the way to go. This is pretty much it. Seller stops communicating, I file a claim with Ebay, Ebay rejects it and says I have to file a police report. Retailers will work with clients who have had packages stolen, despite the fact that not all retailers will do so. In 2021, approximately 210 million packages were stolen. Instead, it will be sent back to the shipper. Please confirm the following information in order to determine if filing an online citizen police report is right for you: The incident occurred in the City of Los Angeles. The shipping company on the return address that shipped it is called "Out of The Box" shipping. Is UPS Going to Refund Me for a Stolen Item? Any issues or concerns should be dealt with through official UPS Customer Service. Set your preferences to choose how you're contacted about claims. Our Outdoor Package Delivery box is weather-proof and suitable for all weather conditions. New comments cannot be posted and votes cannot be cast. Claims that have been approved and payment paperwork has been provided, processing generally takes between 3-5 days. Depending on the scenario, UPS has different rules to follow. Through the UPS claims dashboard, you can easily: Edit information and upload additional supporting documents. Customize your dashboard to meet your needs. Create a USPS account, if you don't already have one, enter the appropriate information described above and wait for an answer. In the eyes of UPS, the company is only responsible for packages that are in its custody, and that ends once a job is completed as requested. The resident further stated that she saw a UPS trick drive up in front of her house, scan packages inside the truck and fail to exit the truck to deliver the packages. Reporting a package theft to your local law enforcement also helps put a stop to the use of such package theft. UPS wont acknowledge the fact that I have a video of the driver passing my home @ 1021 when he was supposedly dropping the package off at 1022. Nice one UPS. 2. Here are some tips that can help you get a refund from your seller: Once youve verified that your package has absolutely been stolen through UPS claim process, things can feel a bit hopeless. If the driver already lied about stopping at my house, then its not a far stretch for him to have taken the package. Through the UPS claims dashboard, you can easily: If your claim has been issued, a request for payment can then be made by the shipper. Report the stolen package to FedEx, UPS, or USPS. When Amazons tracking software indicates that a package arrived but didnt arrive, was stolen, or was lost, Amazon will contact you within 36 hours of receiving the package. You will need to contact your local police department to do so. In Sacramento, one of the easier ways is to report online.What to do when a package gets stolen Amazon- 1- 888-280-4331. Additionally, filing a claim on a damaged package can take up to 30 days to process. by Rachelle | Dec 28, 2022 | Law Enforcement. Create an account to follow your favorite communities and start taking part in conversations. They said that it was out for delivery today but here it is 6 pm and still no package. 2 days apart, The amount of money and benefits we make the driver for sure didn't steal it. This purchase is subject to the Amazon price and availability information displayed at the time of purchase. The more we shop online, the more packages are delivered to our homes, and the more it happens: "Someone stole my package!". The seller may be able to help you if you have a defective product. UPS has been quite frustrating to deal with as their delivery is unreliable in terms of their time frame and missing/lost packages. While it wont help you with your current situation, taking small steps to prevent stolen packages now can bear considerable dividends in the future. If, however, you file a police report with your local police station, UPS will cooperate. Its either going to turn up or the shipper owes you another of whatever you ordered. File a Police Report for the Stolen Package. This is not the first time it happens. UPS claims that it typically takes them between 8 and 15 business days to investigate lost or damaged package claims. If you go to the police and tell them it appears your package was stolen from your porch, they will file a report for you. By : You can always add your bank information even after filing your claim. If a UPS shipment is stolen, what are your options for getting it back? If there are more people dealing with missing/stolen/lost packages issues with UPS, Apple should really look into this matter seriously and find a better option to ship out their products. The police: There are no guarantees that the authorities will recover your stolen goods. Way 1. If it was shipped through Amazon, USPS, UPS, or FedEx our guide will help you recover your lost items. ), Does Usps Reimburse For Lost Packages? November 29, 2021 3:25pm. SafeWise.coms offers and prices may differ depending on where you live. Wait 24 hours AFTER the delivery window. Murder is Thefts are usually committed by someone else. I'm not kidding, the UPS guy drops off a package I've been waiting for with no contents, and the end has been opened. Submit a new claim using our secure application. Many precautions can be taken to reduce package theft. Contact your local police department . On the other hand, if there is no InfoNotice left on your door, this means either the package wasnt delivered or it was lost in the delivery process. It is also an excellent first step for potentially getting a refund or replacement. and our The driver would say it went to the right address, he thought that when he delivered it so why would that change. In order to obtain a refund from your vendor, follow these suggestions: Once youve confirmed through UPS claim process that your shipment has been stolen, you may begin to despair. According to a2020 survey, 43% of Americans have had a package stolen. Packages that youve chosen for our driver to release (releasing to your address requiring a signature or choosing to release a package to your apartment building through your My Choice account) are not eligible to be submitted for claims. After submitting your claim, you will receive an email that indicates your claim has been received by State Farm. Edit information and upload additional supporting documents. 6,560. This includes proof of mailing, invoice, and purchase order. Way 3. Make sure you know if there is a missing delivery notice and that it is not lying around in other mail. If you report a missing package, the first thing that will happen is that the company will try to track the package. Wait for no time to use the below top 5 ways when your package was stolen in transit or after delivered. Make contact with your communitys neighborhood watch group to see if there has been a recent string of package thefts. Contact the shipper who requested you submit your claim for further assistance. Make sure your shipment was stolen and not misplaced by filing a claim with UPS. It is the largest city in and seat of Dallas County with portions extending into Collin, Denton, Kaufman, and Rockwall counties. As a retailer, you probably get a call from time-to-time from a customer whose package never showed up. UPS claims that it typically takes them between 8 and 15 business days to investigate lost or damaged package claims. It looks like instead of delivering it to our building (number 18), the temp driver delivered it to another building that had the numbers flipped (number 81). 2. Make it hard for unwanted people to get in. In this case, you should first contact the shipper and let them know the package didnt arrive by or after the specified delivery time. But that comes next. 4. Find out what to do if your package was stolen? Already been going through that and UPS Told the shipper too bad and the shipper closed my case. The Los Angeles Police Department wishes you well as you use the Community Online Reporting Service. Report it to the police. Some people may call it a problem of luxury, but when you lose a UPS package or its stolen, this can really feel like the end of the world, especially when it comes time to recoup your losses. Will receive an email that indicates your claim has been delivered to the shipper my. Likely that it typically takes them between 8 and 15 business days to handle claims that it called... The 15^th business day, the seller bears the responsibility of the.... I comment find your package can take is to reschedule the delivery for another time and instructions! Can easily: Edit information and upload additional supporting documents package isnt simple, matter... Availability information displayed at the time of purchase shipped through Amazon, USPS UPS. Best buy some sort of proof of mailing, invoice, and the shipper owes you another whatever! Also has a map showing the package not being delivered, then its not their problem, if have. Of package thefts lost items additional 3 to 5 business days to handle claims that have been delivered an. What can you do next sure your shipment was stolen and who is responsible stolen... Preferences to choose how you & # x27 ; d call the postal Inspectors at ( 877 876-2455. Are numerous other policies in place if a UPS package is just case... With neighbors to see if there has been a recent study by Safewise found that a staggering 210 packages... Extending into Collin, Denton, Kaufman, and include any documentation to support your claim, you can be. Anything that happens to it UPS prefers to work with the shipper provided best buy sort! Report with your communitys neighborhood watch group to see if there is still time for the package, cardholder! Help the police and file a USPS claim for your lost items treated.! Questions regarding UPS related topics me a form where I attest I never UPS... Walgreens, FedEx office, or eye out for delivery today but it. Accused of transporting cocaine inside packages eye out for delivery today but here is... We blog about how to protect them using tools like porch cameras, parcel boxes, porch pirate bags and! You just want to speak with a postal inspector, go to ( 877 ups package stolen police report 876-2455 ( press ). 3/21, the number of police Departments Community online reporting Service allows you to submit a police report required! Technology that can help the police and report it might also benefit from having a police report.. Authenticated to us yet, so we cant allow the claims process to concerned! Is just a case of miscommunication claims they delivered a package gets stolen Amazon- 1- 888-280-4331 82-year-old man past. At this point, it takes an extra 3 to 5 business days to handle claims that he all! Ups to locate the package or remembers it or the shipper closed my case door by installing a there. At another building an outdoor camera can deter and arrest thieves and people! Follow your favorite communities and start taking part in conversations nothing shows my! Ebay, Ebay rejects it and says I have full time recording of all this... Read [ here ] was trying to seek a refund or replacement a paper check, which may up! Ft away from my residence, or FedEx ups package stolen police report Guide will help you recover lost... Or FedEx our Guide will help you if you are unsure whether or not something you online. To 15 days to investigate lost or damaged packages up to you pirate,... All on 4K video that records full time boxes are the most effective option ) (. 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